How to place an online order

 

Why order online?

  • Customizable orders
  • Get first pick on items with limited availability ahead of market day
  • No minimum order size
  • No obligation to order every week
  • Minimal handling of produce
  • 100% local produce 

How do I place an order?

  1. Visit our online market .
  2. If you already have an account, please sign in at this step.
  3. Select the items you want by clicking on the "ADD TO CART" button below the item. 
  4. You can review and modify the quantities for each item in the shopping cart (located on the right side of the page if on a computer or located at the bottom of the page if on a mobile device). Don't forget to click on the "UPDATE" button after modifying each quantity.
  5. To remove an item click on the red "X" to the right of the item price in the shopping cart. 
  6. Once you have your order ready click on "Checkout" to proceed. 
  7. On the checkout page, fill out the necessary information, review your order and select payment method.
  8. Please review our terms of service. 
  9. If everything is in order click on the "CONTINUE TO NEXT STEP" button. 
  10. This should take you the the "Checkout complete" page where your order number will appear. 
  11. Please check your email inbox for a confirmation email. If you don't receive an email within a few mintues, please contact us to confirm the order was placed properly. (Don't forget to check the your spam folder) 

Where do I pick up my order?
You can pick up your order at the Valois Market (parking lot of 37 Donegani Ave, Pointe-Claire, Qc, H9R 2V7 ) on Saturdays from 10am to 2pm.


 


Frequently Asked Questions for online orders


 


Can I pick up my order at the farm?
Please note that our farm kiosk will be closed for the 2021 season and orders cannot be picked up at the farm.

If you are in the Mirabel area, you can buy our asparagus and other produce at the nearby kiosk of Au pays des petits fruits (11000 Rang Ste-Henriette, Mirabel, Qc J7J 1Z9) were they sell their delicious fresh berries and other local products.


When can I place an order? 
The online market  is open every week from Wednesday afternoon to  Friday 3pm. We recommend that you sign up to our newsletter  to receive a weekly reminder of when the market is open and to stay up to date with any special offers or events.


How do I pay for my order?
You can pay online at checkout with a credit card or Tierra Viva online credit or you can choose to pay at pick up with a  debit card, credit card or paypass. We also accept cash but do not recommend it during the COVID-19 pandemic. 


Can I place an order over the phone or by email? 
Orders can only be placed through our online market. Orders placed over the phone, by email, by Facebook or any other platform will not be accepted. 


I've made a mistake in my order. What can I do?
If you would like us to remove an item or amend the quantity of an item please send us an email at info@tierraviva.ca . Please note that, depending on when you send the email, we may not have time to correct the mistake before market day but that we can amend it at the market.


I forgot to add an item in my order. What can I do?
If you would like to add an item while the online market is still open (between Wednesday afternoon to Friday 3pm) we recommend that you simply place a new order. Please be sure to mention it to the staff member serving you at the market on Saturday that you placed more than one order.

You cannot add items to your order after the online market closes on Friday at 3pm. However, you can always purchase additional items at the Valois Market when you pick up your order. 


I am having trouble accessing my account. What can I do?
If you forgot your password, we recommend that you follow the link "Request a new password" under the log in box. An email will be sent to your inbox. Click the link in the email to and follow the steps to choose a new password. If you don't receive an email within a few minutes first check your email spam folder. 

If this fails, you forgot your username or have any other issues please send us an email at info@tierraviva.ca .


Do I need to create an account to place an order?
No, you don't need an account to place an order. However, we highly recommend you create an account because it helps us keep track of your order history plus, you don't have to enter your personal information each time you place an order.


Do I really need to provide my phone number and postal code?
Sometimes our customers forget to pick up their order at the market; it's OK, it happens to the best of us. Having your phone number on the order will allow us to easily contact you at the end of the market day to remind you that your order is ready. We won't use your phone number for other purposes. If we need to contact you for any other reason we will use the email address provided.  

Providing us with your postal code is optional but we really appreciated knowing where our customers are based. It helps us customize our operation to better serve you.


Do I need to bring my own bag at pick up?
No, your order will come already packed in a brown paper grocery bag.


What can I do to make my order pick up easier?
We recommend that you have your order number on hand when you arrive at the market. Also, if you placed more than one order, please be sure to mention it to the staff member serving you. 


What do I do if I can't pick up my order?
If you are unable to pick up your order or arrange for someone else to pick it up for you, please call us at 450-238-1142 as soon as possible. 


What do I do if I forgot to pick up my order?
Produce ordered online is considered sold, whether or not it is picked up by the customer. Please call us at 450-238-1142 or send us an email at info@tierraviva.ca as soon as possible. 


I received my order but am missing an item / received the wrong item / am displeased with the quality of an item. 
It is very important to us that you are satisfied with your purchase.  Please send us an email to info@tierraviva.ca . We'd be happy to discuss a refund.


I still have Tierra Viva online credits left over in my account but I am not given the option to use them at checkout. What can I do to use up my online credit?
First, check that you are correctly logged into your account. If you are logged in, a small brown square with a white "+" sign will appear at the top right corner of the page. Clicking on this square should display the amount of online credit left over in your account. Once logged in, you will automatically be given the option to use you Tierra Viva online credits on the checkout page. 

If you are sure you are logged in and you've verified you have left over online credit, then you may have come to our website's cul-de-sac. Let me explain. The online platform we use for our online market has some limitations. It does not allow you to use two payment methods for a single checkout. Therefore, if the total of your order exceeds the amount of Tierra Viva online credits you have in your account, it considers that you cannot pay the whole order using that payment method alone and defaults to credit card payment or "pay at pickup". In this case, we recommend three options:

  1. You can add more Tierra Viva online credits to your account to cover the total amount of the order.
  2. You can select "pay at pick up". At the market we can manually override the limitation to use your online credit and pay the difference with your payment method of choice. 
  3. You can remove items from your order so that the total is less than or equal to the amount of online credit left over.

 


How do I add more Tierra Viva online credits to my account?
You can follow this link to add more Tierra Viva online credits.  


Do you have any special offers on Tierra Viva online credits during the summer?
Our special offers on Tierra Viva online credits are only available from early in the year up to our first market day. If you don't want to miss out, we recommend you sign up for our  newsletter .      


I have Tierra Viva online credits left over at the end of the year. Will they carry over to the next year?
Yes, Tierra Viva online credits not used during the season will be carried over to the next year. 


 

Couldn't find the answer to your question? We'd love to hear from you. Please contact us at

 info@tierraviva.ca

Thank you for supporting local agriculture!

Contact us

info@tierraviva.ca
www.facebook.com/jardinstierraviva.ca
450.238.1142
8084 Chemin du Chicot Nord, Mirabel, J7N 2H5